1. Information We Collect
We collect information needed to provide learning, account, subscription, support, and app functionality. This may include:
- Account information such as name, email address, phone number, display name, profile photo, and selected program or course.
- Learning activity such as enrolled courses, quiz attempts, selected answers, scores, study mode, weak areas, bookmarks, saved tests, and progress-related activity.
- Subscription and purchase status, including plan type, renewal status, and payment verification details. Payment card details are handled by third-party payment providers and are not stored by Edfrica.
- Support and contact information you submit, such as name, email address, subject, phone number, company, and message.
- Device and app data such as app version, device type, operating system, crash logs, diagnostics, IP address, and basic usage events.
- AI feature content, if used, such as prompts, messages, uploaded study notes, and generated learning responses.
2. How We Use Information
We use collected information to:
- Create, verify, and manage your account.
- Provide courses, quizzes, results, review answers, weak-area practice, and study recommendations.
- Save learning state locally or on our servers so you can continue studying.
- Process subscriptions, access rights, and premium features.
- Provide AI tutoring and other AI-assisted learning features where available.
- Respond to support requests and contact messages.
- Improve app performance, security, reliability, and user experience.
- Detect abuse, fraud, unauthorized access, or misuse of the service.
3. Local Storage and Offline Use
Edfrica may store some data on your device, including login tokens, saved quiz bundles, local study statistics, bookmarked or downloaded items, and app preferences. This helps the app work faster, support offline study features, and keep your experience consistent after restarting the app.
4. AI Features
If you use AI Tutor or other AI-assisted tools, your prompts, messages, uploaded study content, and generated responses may be processed to provide the feature. Do not submit sensitive personal information, confidential documents, or information you do not want processed by the service.
5. Sharing of Information
We do not sell your personal information. We may share limited information with trusted service providers who help us operate Edfrica, including hosting providers, authentication providers, database providers, payment processors, analytics providers, crash reporting tools, support tools, and AI service providers.
We may also disclose information when required by law, to protect users, to prevent fraud or abuse, or to enforce our rights and policies.
6. Payments and Subscriptions
Purchases, subscriptions, and payment verification may be handled by third-party payment processors or app store providers such as Google Play and Apple App Store. Their privacy policies and payment terms also apply to payment processing. Edfrica receives only the information needed to verify access and manage subscription status.
7. Notifications
If notification features are enabled, Edfrica may use device tokens or contact details to send study reminders, account updates, subscription notices, or important service messages. You can control push notification permissions through your device settings.
8. Data Retention
We keep information for as long as needed to provide the app, maintain your account, meet legal obligations, resolve disputes, prevent abuse, and improve our services. Some local data may remain on your device until you delete the app, clear app storage, or log out where supported.
9. Account Deletion
You may request account deletion from within the app where available, or by contacting us at support@edfrica.com. After a deletion request, we may retain limited information where required for legal, security, fraud prevention, payment, or compliance reasons.
10. Security
We use reasonable technical and organizational safeguards to protect user information. However, no online service, app, network, or storage system can be guaranteed to be completely secure.
11. Children and Students
Edfrica is designed for learners and study support. If you are under the age required to consent to data processing in your country, you should use Edfrica only with permission from a parent, guardian, school, or responsible adult. Parents or guardians may contact us to ask questions or request deletion of a child’s personal information.
12. International Processing
Your information may be processed and stored in countries other than your own. By using Edfrica, you understand that information may be transferred to service providers and infrastructure used to operate the app.
13. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. To make a request, contact us at support@edfrica.com.
14. Third-Party Links and Services
Edfrica may link to third-party websites, payment pages, app stores, or services. We are not responsible for the privacy practices of third parties. Please review their policies before providing information to them.
15. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of Edfrica after changes means you accept the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or how Edfrica handles personal information, contact us:
Techly Africa Ltd
Email: support@edfrica.com